Shipping Information
Shipping Costs
All shipment rates are provided by our preferred courier company as they have given us the lowest rates. The rates are based on the size and weight of our products.
Shipping Processing Time
Shipments will be processed through Canada Post providing all customers with a confirmation email and tracking number if provided by Canada Post. All orders will be processed within 3-4 business days.
Shipping costs will include: Courier of the parcel to you, packaging and insurance on the parcel.
Delivery Time & Courier Prices
We do our best to provide the quickest delivery time and the lowest prices based on Canada Post.
Courier prices may change at any time based on courier rate change. We do our best to communicate with all customers if there are any changes after your purchase and prior to shipping the parcel to you.
Ontario Deliveries:
All orders within Ontario will usually take between 2-3 business days
Outside Ontario within Canada
All orders within Canada will usually take between 5-7 business days
United States Deliveries:
At this time due to the high tariff fees we are not shipping to the United States. If you are still interested in purchasing an item and would like to know the cost of shipping with the tariff fees, please send us an email and we can provide this information.
All orders to the United States will usually take between 7-10 business days
International Deliveries:
We try to send international parcels by air if the item is small and prices are reasonable. Otherwise the parcel will be sent by boat and can take up to 5-14 weeks and sometimes a little longer.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Questions & Special Requests
If you have any questions or special requests (i.e. needing the product faster), We are here to help.
Send us an email prior to your order and we will be happy to work with you to provide customer satisfaction.
Return Policy
Terms & Conditions
Any issues with the purchased product(s) must be communicated within 3 days of receiving the product(s), otherwise the purchaser foregoes the opportunity for issue resolution.
Please note that due to the many vintage types of products that we sell, we strive to accurately describe the condition of all items, however there may exist inherent characteristics within each item that reflects its vintage nature.
If you would like to receive more information about this product, please send us an email and we will be happy to help.
Time Frame to Contact us About A Return & Supporting Documents When Returning A Product
Any issues must be communicated within 3 days of receiving the product(s), otherwise the purchaser foregoes the opportunity for resolution.
The buyer must communicate in writing of their intention to pursue a refund no more than 12 hours after the seller’s acknowledgement of the issue.
Once agreed upon, a tracking number or proof thereof is required WITHIN 2 DAYS from the date that both parties have agreed to a return must be submitted to the seller. Failure to comply with this policy forfeits a refund.
“RETURN” must be indicated on the parcel, otherwise the customer is responsible for any boarder fees.
Process in Determining A Customer Receives A Refund
In our investigations, we may contact any sources involved in the handling of the product to confirm the originality of the item that was shipped when sold.
The item also has to be in the same working, clean condition as when sold.
Once we can confirm the item is the original in same condition we will issue a full refund.
If the item is not the original or has been altered (including any type of cleaning process initiated by the buyer) in any way, we will provide our proof/results to verify the item is not the original or has been changed.
We have the right to refuse the refund.
Product Details - Damaged/ Lost Parcel Details
Please note that due to the many vintage types of products that we sell, we strive to accurately describe the condition of all items, however there may exist inherent characteristics within each item that reflects its vintage nature.
Once delivered, items cannot be refunded for theft. That is a matter for your postmaster, police, and home insurance.
Item must be returned in the condition it was sent to you.
Damaged/lost in shipping - You must fully cooperate with filing a claim with the post office or shipper, and you will be refunded once the claim is finalized.
How Do We Care For Our Products
Every product we collect and we sell has been hand selected to ensure the product is clean and in good condition with all original pieces and components.
All our clothing products are stored in a clean and smoke free environment with no harsh perfumes or moth ball smells.
All our jewelry products are first cleaned when we receive them and then again when the customer completes their purchase. We have commercial cleaners and equipment to guarantee our jewelry is in a clean condition. Please note some of our jewelry is antique and have special stones, therefore we do our best to hand clean these items and some of the pieces do have a tarnish look and cannot be polished.
Shipping Fees
All shipping fees are calculated by the courier company we use (Canada Post) and we do not make any profit from our shipping fees. We try our best to keep these rates as low as we can to ensure the customer is receiving the best rate.
Please note: we will cancel an order if the rates extremely exceed the amount the customer has already paid since the cost of shipping goes over the value of the product.
Unfortunately the rates do change and is out of our control. We will do our best to communicate this with all customers.
Return Shipping Fees
All customers are responsible for the return shipping fees.
Undeliverable Purchases
If the courier has deemed a customers purchase undeliverable, and therefore sent back to the seller, any associated costs for the return will be borne by the customer.
Pictures in Listing are Considered Information Details
We do our best to provide as many clear and natural pictures of the product(s) we are selling to assist with your purchase. These pictures are considered information and details of the product(s). It is the customer(s) responsibility for viewing these pictures and if you would like more pictures to help you
understand a product, we understand and will be happy to provide upon request.
International Packages
If the parcel safely departs Canada we do not honour missing packages.